FREQUENTLY ASKED QUESTIONS

NAZARETH FAIR TRADE

What is the significance of olive wood and handmade items in your collection?

Olive wood holds profound significance in our collection, representing more than just a material — it's a legacy of faith, artistry, and deep historical connection. Each piece, meticulously handcrafted from this durable and distinctively patterned wood from the Galilee region, is not just an item; it's a fragment of history, embodying resilience, beauty, and spirituality.

The durability and value of olive wood make it a sought-after material. Known for its hardiness and the ability to withstand the test of time, olive wood items are not only beautiful but also incredibly long-lasting. This enduring quality mirrors the spiritual endurance of the very trees that have shaded, fed, and nurtured ancient mystics of the Galilee. These trees have been silent witnesses to the lives and teachings of figures like Jesus, John the Baptist, Jonah, Nahum, Hosea, Elijah, and Elisha, making each piece resonate with centuries of spiritual and historical significance.

This craft, practiced by Jesus himself, links each creation to a holy and revered tradition. In a world increasingly dominated by mass production, our handmade items stand out for their soulful energy and uniqueness. Crafted with care and skill by local Christian artisans, every piece resonates with individuality and tells a story of a craft that is slowly diminishing in the modern era.

By choosing our olive wood items, you're not just making a purchase; you're embracing a piece of art that carries centuries of tradition and culture. You're also actively supporting the livelihoods of these artisans, aiding in the preservation of their precious craft for future generations.

Investing in our collection is more than acquiring a product; it's forming a meaningful connection to a rich heritage, championing sustainable craftsmanship, and bringing into your life a timeless elegance that blends history, spirituality, and individual artistic expression.

How does Nazareth Fair Trade stand out from other shops?

Nazareth Fair Trade stands out from other shops through a blend of deep-rooted heritage, unique craftsmanship, and a strong commitment to quality and sustainability. Our company is more than a business; it's a legacy cultivated by a small Christian family from Nazareth, with ethnic ties to this sacred land that go back generations. This connection gives us unparalleled insight into sourcing the best materials and craftsmen in the region.
Our designs are not merely products; they're inspired by the heart and soul of Galilee, ensuring that each piece carries the spirit of the Holy Land. We use ancient handcrafting techniques, employing traditional tools that set our items apart from modern, mass-produced goods, making our products unique in their authenticity and charm. We are proud to be the only ones utilizing these time-honored tools and methods, preserving a craft that is as old as the land itself. This dedication to traditional craftsmanship ensures that each item from Nazareth Fair Trade is not just unique but also bears the mark of quality and authenticity that can only come from hands that understand and respect their craft.
But it's not just about the products. We believe in the complete experience. That's why each piece is presented in a beautifully crafted gift box, designed to enhance the value of the item and enrich the unboxing experience. Whether it's a gift for a loved one or a treat for yourself, the packaging is part of the charm, adding an extra layer of luxury and meaning to your purchase.
At Nazareth Fair Trade, we're more than just a store; we're a gateway to a rich, spiritual heritage, offering you not just a product, but a piece of history, a symbol of faith, and a testament to the enduring beauty of handmade artistry. When you choose us, you're not just buying an item; you're embracing a legacy, supporting a community, and owning a piece of the Holy Land itself.

Is the harvesting of old olive trees sustainable and environmentally friendly?

The harvesting of old olive trees at Nazareth Fair Trade is conducted with utmost sustainability and environmental responsibility. We firmly adhere to a practice of only utilizing trees that have naturally ceased yielding olives. This ensures that we do not disrupt the natural life cycle of these trees or the surrounding ecosystem.


Our commitment to sustainability extends beyond just harvesting; we also focus on crafting high-quality, exquisite pieces in limited quantities. This approach stands in stark contrast to mass production. By creating fewer items, we not only maintain a high standard of craftsmanship but also ensure that each piece is unique and holds its own special story and character.


By choosing to work with older trees and focusing on quality over quantity, we honor the environment and the rich heritage of the land. This method aligns with our ethos of stewardship and sustainability. As a result, when you purchase from Nazareth Fair Trade, you're not just acquiring a product; you're embracing an item that is environmentally considerate, steeped in history and spirituality, and exemplifies a commitment to preserving traditional craftsmanship.

What are the origins of the products? Are they Palestinian or Israeli?

The origins of our products at Nazareth Fair Trade are deeply rooted in the ethnic communities of Nazareth, located in the mountainous regions of Galilee. This area, rich in history, has been home to these people for millennia, long before the arrival of the Babylonians, the Romans, and the establishment of modern political entities like Israel or Palestine.


These people, most of whom are descendants of the ancient Canaanites, have maintained a continuous presence in this land, deeply entwined with its history and culture. Their existence and craftsmanship predate many historical conquests and political changes, making their contribution to our products part of a legacy that extends far beyond contemporary political narratives.


Therefore, associating our artifacts with any specific entity does not do justice to their true origin. These products represent the cultural heritage and the enduring spirit of a people who have been rooted in this land for generations. By choosing a product from Nazareth Fair Trade, you are connecting with a piece of history that is not just ancient but also transcends modern political boundaries, a history that is a testament to the resilience and unbroken lineage of the people of Nazareth and the Galilee region.

How do your products support local Christian communities?

Our products at Nazareth Fair Trade play a vital role in supporting local Christian communities. We have established workshops in and around Nazareth, as well as across the Galilee region, where master artisans practice and preserve their craft. These skills, passed down through generations, are unique and increasingly rare in the global marketplace.


At Nazareth Fair Trade, we have made it our mission to keep this traditional craft alive. We provide opportunities for skilled artisans who might otherwise find little demand for their unique talents in a world inclined towards mass-produced goods. These artisans have learned their craft from previous generations, embodying a rich heritage and deep connection to the land.


By purchasing from us, you are not just acquiring a product; you are playing an integral role in sustaining this traditional craft. You are supporting local Christian communities, helping artisans make a dignified living doing what they love and do best. This is more than just commerce; it’s about preserving a way of life, a cultural heritage, and keeping the spirit of these ancient crafts thriving in the land that gifted us our savior, Jesus. Your support helps ensure that these skills, stories, and traditions continue to be passed down for generations to come.

What is the process of creating your handmade jewelry and souvenirs?

Creating our handmade jewelry and souvenirs at Nazareth Fair Trade is a process steeped in tradition and craftsmanship, a journey that starts from the ancient olive groves and ends in the cherished unboxing experience by our customers.

1. Harvesting the Olive Wood:
The journey begins in the historic olive groves of Galilee. We selectively harvest wood from olive trees that have ceased bearing fruit. This practice is not only sustainable but also respectful to the natural life cycle of these ancient trees. The wood, rich in history and character, is carefully chosen for its quality and distinct patterns.

2. Seasoning the Wood:
Once harvested, the olive wood is then seasoned. This is a critical step where the wood is allowed to air dry, which can take up to two years. This natural process ensures the wood's durability and prepares it for crafting, preserving its inherent beauty and strength.


3. Shaping and Crafting:


In the shaping and crafting stage, our artisans engage in a process that is both an art form and a historical practice, drawing on techniques that have their roots in the ancient era of the Holy Land. These methods, steeped in history, have been preserved and passed down through generations of craftsmen.


Our artisans utilize a variety of traditional tools that have been used for centuries in woodworking. These include chisels of various sizes for carving intricate details, gouges for creating curves and hollows, and mallets for precise striking and shaping. Additionally, hand saws are used for cutting the seasoned wood into workable pieces, and rasps and files help in refining the shapes and smoothing out the surfaces.


The crafting process is deeply tactile and requires a significant amount of manual skill. Artisans carefully select each tool based on the specific requirements of the piece they are working on. They employ techniques like whittling, which involves carving small bits of wood with a knife to create intricate designs, and turning, where the wood is rotated on a lathe while being shaped, allowing for symmetrical and rounded forms to be created.


Each piece of wood is treated with reverence and understanding, acknowledging its unique grain patterns and characteristics. This careful attention ensures that the natural beauty of the olive wood is highlighted in every finished product. The artisans’ hands become an extension of their tools, shaping and molding the wood with a precision and care that machines cannot replicate.

4. Finishing Touches:


Once the shaping and crafting stage is complete, our artisans proceed to the finishing touches, which are crucial in bringing out the innate beauty of the olive wood and ensuring the longevity of each piece.


After careful shaping, each item is finely sanded to achieve a smooth, flawless finish. This sanding process is meticulous, gradually using finer grains of sandpaper to refine the surface. This not only smoothens the wood but also enhances the visibility of its natural grain and rich hues, showcasing the unique patterns that make olive wood so distinctive and sought after.


Following the sanding, a critical step in the finishing process is the application of food-grade olive oil. This oil, naturally derived, is gently rubbed into the wood. This step serves multiple purposes: it deepens the color of the wood, bringing out its warm, earthy tones; it acts as a natural sealant, protecting the wood from moisture and extending its durability; and it gives each piece a subtle, natural sheen that enhances its aesthetic appeal.


For some items in our collection, additional elements are incorporated to further enhance their beauty and significance. This might include inlaying the wood with other materials, or engrave them with symbolic designs, adding layers of meaning and beauty. These added details not only contribute to the visual appeal of the pieces but also imbue them with deeper layers of meaning and cultural significance.


The finishing touches are what transform our products from mere pieces of wood into exquisite artifacts. They are a testament to the skill and attention to detail of our artisans, ensuring that each piece is not just a testament to tradition and craftsmanship but also a functional and beautiful item that can be cherished for years to come.


5. Quality Assurance:


Each item undergoes a thorough quality check to ensure it meets our high standards of craftsmanship and design. This step guarantees that every piece that leaves our workshop is a testament to the skill and dedication of our artisans.


6. Packaging and Presentation:


Once approved, each item is carefully packaged in a specially designed gift box. This packaging not only protects the item but also enhances the overall experience, making it ready for gifting or a delightful unboxing experience for the customer.


7. Delivery to Customers:


Finally, the packaged products are shipped to customers around the world. From the moment a customer opens their package, they are not just unveiling a product but revealing a piece of history, a slice of the Holy Land, and the culmination of a journey that bridges ancient craftsmanship with modern appreciation.


This entire process, from the harvesting of the olive wood to the unboxing by the customer, is a testament to our dedication to preserving ancient craftsmanship while delivering quality and meaningful products to our global community.

Can I customize a piece of jewelry or a souvenir?

Certainly, we offer customization options for our jewelry and souvenirs, primarily for bulk orders of 100 pieces or more. This allows us to maintain the quality and craftsmanship that Nazareth Fair Trade is known for, while also catering to your specific needs and preferences.


However, we understand that every request is unique and we are open to discussing individual customization needs. If your order doesn't meet the bulk order criteria, we still encourage you to reach out to us. Please use the contact form on our website to inquire about customization options, and our team will get back to you within 1-2 days.


We are committed to accommodating your requests wherever possible and will do our best to work with you to create a piece that meets your specific requirements.

What is your shipping policy and how long does delivery take?

Our shipping policy, detailed on our website, can be easily accessed via the link at the bottom of each page. We strive to ensure a smooth and timely delivery for each of our customers, though it's important to note that the delivery time can vary depending on the destination country, as well as factors like customs processing and the efficiency of the shipping company.


As a general guideline, shipments to Europe typically take between 5 to 12 days, while deliveries to the USA can take about 7 to 14 days. Please be aware that there can be delays due to circumstances beyond our control, such as customs holds or carrier issues.


If you reside outside Europe or the USA and require more specific information about shipping to your location, or if you have any other shipping-related inquiries, we encourage you to reach out to us. You can send us a message through the chat or use the contact form to get in touch. Our team is dedicated to providing you with timely support and will respond to your queries within 1-2 days. We are here to ensure that your experience with Nazareth Fair Trade is as seamless and positive as possible.

Why are your products shipped from Sweden?

Our products are shipped from Sweden as part of Nazareth Fair Trade's global network, supporting artisans and farmers in Nazareth. While we are deeply rooted in Nazareth and dedicated to promoting fair trade and sustainable livelihoods there, our operational reach extends internationally. In Sweden, we have established a key shipping center specifically for our online commerce, enabling us to efficiently distribute our unique, handcrafted products to customers around the globe.

This strategic location helps streamline our shipping processes, ensuring faster and more reliable delivery of your orders. Our presence in Sweden is an integral part of our commitment to making the beautiful, handmade creations of our Nazareth artisans accessible to a worldwide audience.

PAYMENTS, REFUNDS & ORDERS

What Payment Methods Do You Accept at Nazareth Fair Trade?

At Nazareth Fair Trade, we understand the importance of convenience and security in your shopping experience. That's why we offer a variety of payment options to accommodate your needs:

  • Credit and Debit Cards: For ease and security, we accept major credit and debit cards, including Visa, MasterCard, American Express, and Maestro. These methods ensure a smooth and secure transaction process.
  • Digital Wallets: Embracing modern technology, we support digital wallets like Apple Pay and Google Pay. These options are perfect for customers who prefer the simplicity and speed of mobile transactions.
  • Online Payment Services: Our platform accepts payments through trusted online services such as PayPal. Known for its secure and user-friendly transactions, PayPal offers you an extra layer of security.
  • Flexible Financing with Klarna: To provide you with more purchasing power, we've partnered with Klarna. This service allows you to purchase our products now and pay over time, offering a flexible way to manage your budget while enjoying our unique items.
  • Expanding Payment Options: We're continually working to broaden our payment methods to cater to our diverse global clientele. We're dedicated to ensuring that no matter your location or preferred payment method, you'll find shopping with us easy and accessible.

Your security is paramount at Nazareth Fair Trade. Our payment processes are encrypted and safeguarded, keeping your transaction details confidential and secure. Whether you're buying a special one-time piece or planning for future purchases, our range of payment options is designed to give you flexibility and peace of mind. At Nazareth Fair Trade, we're committed to enhancing our services to better serve you, our valued customer.

Where is My Refund?

At Nazareth Fair Trade, we prioritize a hassle-free and efficient refund process for our customers. We want to ensure that your experience with us is smooth and stress-free, even when it comes to returns and refunds. Here's what you can expect when you request a refund from us:

  • Prompt Refund Processing: As soon as we receive your returned item, our team swiftly initiates the refund process. Our goal is to process refunds within three business days, reflecting our commitment to your satisfaction and our dedication to prompt service.
  • Bank Processing Time: It's important to note that after we've processed your refund, your bank may take additional time to credit the amount back to your account. This duration varies depending on your bank’s specific policies and procedures.
  • Recommended Timeframe: For a seamless experience, we suggest allowing up to ten working days from the day you return the item to us. This period accounts for both our processing time and any additional time your bank may require.
  • Communication is Key: We believe in keeping you updated at every stage. You'll receive an email notification from us once your refund has been processed, assuring you that we've done our part and that the process is nearing completion.
  • Customer Support Availability: If you have not received your refund after ten working days of returning the item, please don't hesitate to get in touch with us. Our customer service team is readily available to assist with any queries or concerns you might have about your refund.

At Nazareth Fair Trade, we strive to excel not only in the quality of our products but also in our customer service. Your patience and understanding are greatly appreciated throughout the refund process. We are here to provide any assistance you need, ensuring your utmost satisfaction and reinforcing your trust in us.

Where is my order confirmation?

We at Nazareth Fair Trade understand the importance of promptly confirming your order. We aim to keep you well-informed and confident about your purchase from start to finish. Here's what you need to know about our order confirmation process:

Immediate Email Confirmation: Right after you place an order with Nazareth Fair Trade, we automatically send a detailed order confirmation to your email. This confirmation includes a summary of the items you've ordered and the expected delivery timeline, ensuring you have all the necessary information at your fingertips.

24-Hour Confirmation Window: If you haven't received your order confirmation email within 24 hours, we recommend checking your email's spam or junk folders, as it's possible for emails to be accidentally filtered there.

Reach Out for Assistance: Should you still not find your order confirmation after checking these folders, please contact us without hesitation. Our team is always ready to assist with any issues and ensure you have all the information you need about your order.

Understanding Non-Receipt Issues: Not receiving an order confirmation could be due to various reasons, such as a typo in the email address provided at checkout or a technical glitch on our end. Rest assured, our team will investigate and quickly resolve any such issues.

Our Commitment to Seamless Service: At Nazareth Fair Trade, our goal is to offer you a seamless shopping experience, keeping you informed from the moment you place your order to its delivery. We appreciate your decision to shop with us and are dedicated to providing outstanding customer support.

Your peace of mind is paramount to us, and we're here to help you every step of the way. Should you have any concerns or questions about your order, please don't hesitate to reach out. Your satisfaction and confidence in our service are our top priorities.

Why has my order been canceled?

At Nazareth Fair Trade, we're dedicated to ensuring a smooth and satisfying shopping experience for our customers. We understand that order cancellations can be a concern, and we want to provide clear and helpful information about why an order might be canceled and how we address these situations. Here’s what you need to know:

Reasons for Cancellation: Typically, order cancellations occur due to:

  • Stock Availability Issues: Despite our best efforts to keep accurate stock levels, there are times when discrepancies arise, leading to unexpected stock shortages.
  • Customer-Requested Cancellations: If you contact us to cancel an order, we will process your request as per your instructions.

Our Response and Commitment: We deeply regret any inconvenience or disappointment caused by order cancellations, especially those due to stock issues on our end. We are committed to resolving these situations effectively.

Alternative Product Suggestions: Should a cancellation occur because of stock unavailability, we’re happy to suggest alternative products from our diverse range of handcrafted items. We often have excellent alternatives that might meet or exceed your expectations.

Prompt Refund Processing: In the event of a cancellation, be assured of a full and swift refund. We prioritize quick processing of refunds to minimize any inconvenience.

Customer Support Availability: If you have any questions or concerns regarding an order cancellation, our customer support team is here to assist you. Whether you need clarification, alternative solutions, or support with any other issue, we’re ready to help.

At Nazareth Fair Trade, your trust and satisfaction are paramount. We aim to ensure every interaction, even in cases of order cancellations, is handled with transparency and efficiency. We value your business and are dedicated to maintaining a positive and trustworthy relationship in all circumstances.

How do I cancel my order?

We at Nazareth Fair Trade understand that circumstances may arise where you need to cancel an order. Our goal is to handle such requests with both efficiency and understanding. Here’s the process for canceling your order:

Act Quickly: Our order processing is fast and efficient, so there’s a limited window between order placement and processing. For the best chance of canceling your order before it's processed, we advise you to contact us as soon as possible after placing the order.

Contacting Us for Cancellation: To initiate a cancellation, the quickest method is to email us directly at nazarethfairtrade@gmail.com. Please include your order number and mention that you wish to cancel. This helps us to quickly locate your order and act promptly.

Handling Processed Orders: If your order has already entered the processing stage by the time we receive your request, it might be too late to halt its dispatch. However, you still have options. Once you receive the order, you may return it following our easy return policy.

Streamlined Returns Process: Should your order be dispatched, we offer an uncomplicated returns process. Just follow our return policy guidelines to send the product back.

Customer Support for Your Queries: Should you have any questions about canceling your order, or if you need assistance with our return process, our customer support team is ready to help. We are here to provide clear guidance and ensure your experience with us is as smooth and accommodating as possible.

Your satisfaction is of utmost importance to us at Nazareth Fair Trade. We are committed to offering a flexible and responsive shopping experience, ensuring that your needs are met with understanding and prompt service.

Can I alter my order?

At Nazareth Fair Trade, we understand that you may need to make changes to your order after placing it. We're committed to accommodating your requests within the limits of our order processing system. Here are the key points to consider if you wish to alter your order:

  • Limited Modification Window: Our orders are processed swiftly to ensure you receive your items as quickly as possible. Due to this efficiency, there's only a brief period during which changes to an order can be made. Once an order has begun processing, it becomes challenging for us to modify it.
  • Placing a New Order: If you need to add items or adjust quantities after your original order has been processed, the most effective solution is to place a new order. Our website offers an easy and intuitive shopping experience, allowing you to select additional products as needed.
  • Help with New Orders: Should you require assistance with placing a new order or have any questions, our customer service team is at your service. We can provide guidance and support, ensuring that your new order fulfills your updated requirements.
  • Policy for Efficiency: We recognize that placing a new order might be an inconvenience, and we apologize for any frustration this may cause. This policy is designed to maintain the efficiency and speed of our order processing, benefitting all our customers with timely service.
  • Customer Support Availability: For any queries about altering your order, or for further assistance, please feel free to contact us. Our customer support team is dedicated to providing the help and information you need.

We at Nazareth Fair Trade strive to make your shopping experience seamless and enjoyable. While modifications to orders in processing may be limited, we are always here to help with any new orders or questions. Your satisfaction is our utmost priority, and we value your understanding and continued patronage.

What countries do you ship to?

At Nazareth Fair Trade, our mission is to share the beauty and artistry of our handcrafted products with a global audience. We believe in making our unique, culturally rich items accessible to everyone, regardless of their location. Here's an overview of our shipping policy:

  • Wide Global Shipping Reach: We're proud to offer international shipping to all regions across the world. Our goal is to bring the essence of Nazareth to your doorstep, whether you're in a vibrant city or a serene rural area.
  • Tailored Shipping Approaches: We recognize that each country has unique shipping regulations and requirements. To address this, we collaborate with reputable shipping partners to provide tailored solutions for every destination, ensuring that your order arrives efficiently and securely.
  • Dedicated Customer Support: Should you have any inquiries regarding shipping to your area or need assistance with international orders, our customer support team is at your service. We are eager to help you with any information or support you need for a smooth shopping experience.

At Nazareth Fair Trade, connecting you with the heritage and exceptional craftsmanship of our products is our passion. We're committed to ensuring that our global customers can easily access and enjoy these unique items, no matter their geographical location. Your satisfaction is our priority, and we're here to support you throughout your shopping journey with us.

Can I track my order?

Understanding the excitement and anticipation that comes with every order, Nazareth Fair Trade offers a comprehensive and transparent tracking system to keep you informed and reassured from our door to yours.

  • Continuous Order Updates: From the moment you place an order, we ensure you're always in the know. We'll send you regular updates at key stages: order confirmation, dispatch notification, and a final alert upon delivery.
  • Enhanced Tracking for Larger Orders: For orders over $100, you'll receive a personalized tracking experience. With your order confirmation email, you’ll get a unique tracking number. This feature allows you to monitor the real-time progress of your order directly on our shipping partner's website, providing a detailed view of your order’s journey and expected arrival.
  • Easy Tracking Process: Once you have your tracking number, simply visit our designated shipping partner's website to get the latest updates on your order's location and estimated delivery date. Our tracking system is user-friendly, ensuring you can easily access detailed and current information about your order.
  • Standard Updates for Smaller Orders: For orders under $100, while we may not provide a specific tracking number, rest assured that we will keep you informed with regular status updates, maintaining our commitment to transparent communication throughout the delivery process.
  • Dedicated Customer Support: If you have questions about tracking your order or need assistance at any point, our customer support team is eager to assist. Whether you're seeking clarity on tracking details or have concerns about delivery times, we're here to ensure a smooth and worry-free experience.

At Nazareth Fair Trade, your peace of mind is our priority. We strive to provide a seamless and reliable order tracking system, so you feel connected and confident every step of the way, from purchase to delivery.

RETURNS & EXCHANGES

Can I return or exchange an item?

At Nazareth Fair Trade, we are devoted to your complete satisfaction with each purchase. We understand that sometimes an item may not fully meet your expectations, and we offer a flexible return and exchange policy to address such instances. Here's what you need to know:

Return Policy Details:

Return Window: You have 7 days from the receipt of your item to initiate a return. This period is intended to give you sufficient time to assess the product.

Item Condition for Return: Eligible returns require the item to be in its original, unused condition, complete with all original tags and packaging.

Proof of Purchase: When initiating a return, please provide a receipt or proof of purchase to facilitate quick verification and processing.

Initiating a Return: Start your return process by contacting us at nazarethfairtrade@gmail.com. Our customer service team will guide you with detailed instructions, including packaging and shipping details.

Return Address: Please send all returns to our address at Rektorsgatan 5, 511 54 Kinna, Sweden.

Shipping Costs: The customer generally covers the shipping costs for returns. However, if the return is due to an error on our part or a defective product, we will cover these costs.

Return Approval: We process returns that are requested and approved in advance to ensure efficient handling.

Exchange Policy:

Initiating an Exchange: For exchanges, whether for size, color, or style, please reach out to us at nazarethfairtrade@gmail.com. Our team will assist you throughout the exchange process.

Seamless Exchange Experience: We aim to make your exchange as smooth and satisfying as possible, ensuring you receive an item that meets your needs.

Additional Return and Exchange Information:

Terms and Conditions: Please refer to our Terms and Conditions for detailed information on our return and exchange policy, including any exceptions and further guidelines.
Your satisfaction is our utmost priority at Nazareth Fair Trade. We are here to support you with any inquiries or concerns about returning or exchanging an item. We appreciate your trust in choosing Nazareth Fair Trade and are committed to ensuring you are delighted with your experience and purchase.

My Order Has Arrived, But It’s Not As I Expected. What Should I Do?

We pride ourselves on offering high-quality, handcrafted products and a smooth shopping experience at Nazareth Fair Trade. However, we understand that sometimes a product may not meet your expectations, whether due to damage, a fault, or simply not being what you envisioned. Rest assured, we are here to support you every step of the way.

For Damaged or Faulty Items:

  • Immediate Action: If your order arrives damaged or faulty, please contact us as soon as possible for effective resolution.
  • Photographic Evidence: Take clear photos of the item, highlighting the areas of concern, and email them to us. This helps us assess the issue accurately.
  • Contact Our Customer Service: Email the photographs and a detailed description of the issue to nazarethfairtrade@gmail.com. We aim to respond within 48 hours.
  • Resolution Process: We take quality issues very seriously and will collaborate with you to determine the best solution, be it a replacement, refund, or alternative option. Your feedback is invaluable in enhancing our products and services.

For Returns Due to Personal Preference:

  • Change of Mind: We respect your right to change your mind. If you decide the item isn't for you, we’re ready to assist with a return.
  • Return Conditions: The item should be in its original, unused condition with all packaging and labels intact to be eligible for return.
  • Initiating the Return: Contact us at nazarethfairtrade@gmail.com with your order details and reason for the return. Our team will guide you through a hassle-free return process.

At Nazareth Fair Trade, your satisfaction is our top priority. We strive to ensure your experience with us reflects the quality and authenticity of the Holy Land we represent. If your order isn’t as expected, don’t hesitate to reach out. We're here to ensure your experience with our products and services is rewarding and satisfying. Thank you for choosing Nazareth Fair Trade, and we look forward to addressing any concerns you may have.

What is your return policy?

At Nazareth Fair Trade, your complete satisfaction with your purchase is our top priority. We understand that sometimes you may need to return an item, and we want to make this process as smooth as possible for you.

  • 7-Day Return Window: From the date you receive your item, you have 7 days to initiate a return. This period allows you to evaluate your purchase thoroughly and decide if it fulfills your expectations.
  • Condition for Return: To be eligible for a return, the item must be in the same condition you received it: unworn or unused, with all original tags attached, and in its original packaging. This ensures that the item can be restocked or repurposed appropriately.
  • Return Shipping Responsibility: Generally, the cost of return shipping is the customer's responsibility. However, if the return is due to an error on our part (such as receiving an incorrect or defective item), Nazareth Fair Trade will cover the return shipping costs.
  • How to Initiate a Return: To begin the return process, please visit the Returns section on our website. Here, you will find detailed instructions on packaging the item for return, the appropriate address to send it to, and how to inform us of your return.
  • Support Throughout the Process: Our customer service team is on hand to assist you through every step of the return process. Should you have any questions or require additional help, please feel free to contact us. We're committed to ensuring your return experience is as hassle-free as possible.

Our return policy is designed to offer you peace of mind and confidence in shopping with us. At Nazareth Fair Trade, we value your satisfaction and strive to make every part of your shopping experience, including returns, convenient and positive. We appreciate your choice to shop with Nazareth Fair Trade and are here to help in any way we can.

Didn't Find Your Answer?

We hope our FAQs have provided valuable insights into our products and practices. However, we understand that you might have more specific questions or need further information.At Nazareth Fair Trade, we see each of our customers as part of our extended global family — brothers and sisters united in the appreciation of art and culture. That's why we're more than happy to answer any additional questions you may have. Whether it's about our olive wood items, our unique handcrafting process, or any other aspect of our products and services, we are here to assist.Please feel free to use our chat feature for quick queries, or if you prefer, you can reach out to us through our contact form. We are committed to providing you with the information you need and ensuring that your experience with Nazareth Fair Trade is as fulfilling and informative as possible.Your curiosity and interest in our work mean the world to us, and we look forward to connecting with you!